Perfect Care
Award Winning Services
For the third year in a row, Covenant Health System was named the Best Hospital in Lubbock in the 2008 Lubbock Avalanche-Journal Reader’s Choice Awards. Covenant Child Development Center was named best day care for the second year running.
Covenant Children’s Hospital received the following national awards in Physician Satisfaction from PRC: 5 Star Award-Emergency Services; 4 Star Award-Overall Quality of Care; 4 Star Award-Nursing Care.
Covenant Cancer Institute and Joe Arrington Cancer Center received the Commission on Cancer Outstanding Achievement Award for the second time; less than 1.5% of programs nationwide have received this honor multiple times. The COC award is given to comprehensive cancer programs with proven quality outcomes and programmatic development.
Children’s ED was rated #1 in the nation - at the 99th excellent percentile - of all hospitals surveyed nationwide by PRC physician perception survey.
Avatar International Inc., a leader in healthcare research and consulting, named Covenant Hospital Plainview a National Award winner for Exemplary Service - Most Improved Emergency Care 2007.
For the third year in a row, Covenant Health System was awarded the 2007 NRC Consumer Choice Award based on consumer responses to four quality indicators - best overall quality, best nurses, best doctors and best image. CHS was the only hospital in West Texas to receive the award. Top
New Technology and Facilities Show Commitment to
Community
Physical and Spiritual Health
Thanks in large part to the generosity of our communities and staff In FY 2008, Covenant Health System has $9.4 million to invest for supporting the physical and spiritual health of our community. Technology, facility improvements and additions include:
• PET/CT scanner
• Renovated Interventional radiology suite with a unique cloud ceiling
• Chapel and lobby renovation at our Lakeside Campus
• Renovation of pediatric offices in our medical office building
• Renovation of patient care areas
• Renovation and new equipment for the Interventional Radiology
Department at Covenant Medical Center
Covenant Foundation Provides Light and Warmth
Thanks to the Covenant Foundation, patients will enjoy the benefits of enhanced warmth and illumination. Stainless steel blanket and solution warmers have been purchased and installed to make patients as comfortable as possible.
Magnetic resonance imaging (MRI) patients and their physicians now have the advantages of a state-of-the-art, high-intensity Mobile Surgical Light that is non-magnetic and also offers head-to-toe coverage. This high intensity, highly flexible light source can be directed and focused exactly where it is needed. It is lightweight and designed to accommodate virtually any room configuration. Top
Sacred Encounters
Patient Experience Gets New Focus
In February 2008, our Patient Experience Division (PE) hit the ground
running with an initiative to reorganize, refocus and reenergize our
patient satisfaction efforts. This new multidisciplinary team brings
together high customer contact areas such as the greeter center, guest
services and patient satisfaction departments and includes some
non-traditional departments such as valet parking services and PBX
operators.
The PE division works hand in hand with the Chief Nursing Officer and
Chief Operating Officer to focus on strategies to support "It's All
About The Patient." New activities introduced by PE include daily new
patient rounding, senior leader patient rounding and nurse leader
patient rounding. These activities bring hospital management out on
the floors for a first hand look at how patients regard the care they
are receiving.
Our COO leads a Service Excellence Council that focuses the work of
the PE division and other aspects of our service excellence journey.
Activities directed by the Service Excellence Council include LDIs,
Employee and Physician Town Halls, Service Recovery, Measurement,
Service Standards and Recognition teams.
At CHS we strive to provide Best Care experiences for our patients using a wide variety of tactics including "Weekly Service Huddles" throughout nursing and support departments. We have also implemented
Sacred Service Training, Best Care Patient Communication Boards and
Monday Morning COO Service Huddles. Our new HCHAPS training prepares
leaders for public transparency reporting, and teaches leaders the
tools for improving the patient experience with specific emphasis on
HCAHPS and creating a no-variance culture. Earlier this summer,
Patient Experience and Mission Services developed a new program,
called “HEROES", designed to recognize employees that go above and
beyond their normal scope of duties. Patients, family members and or fellow employees can recognize staff by submitting HERO cards.
The PE department has teamed up with Mission Services department to conduct a quarterly series of values-based service training with night time and weekend shift staff.The first offering, "shine your light on sensitivity" had more than 80 percent participation. Top
Healthiest Communities
Preventing Early tooth Decay and Promoting Healthy Teeth
The Covenant Health System - Community Outreach Children’s Dental programs in Lubbock, Texas and Artesia, New Mexico provide comprehensive dental care in a “kid-friendly” atmosphere to children whose families are without dental insurance and struggle to meet basic needs. The clinics serve school age children up to the age of 18 with a comprehensive range of preventative and restorative dental services.
The goal of both dental clinics is to provide a “dental home” for uninsured or underinsured children. At these clinics, a proactive approach to treatment is developed for each child following a comprehensive exam by the dentist including full mouth x-rays. The dentist then reviews the needed treatment with the parent and points out any potential problems below the gum line that are not yet visible in the child’s mouth. The clinics also provide a full range of oral health education for both the parents and the children.
In FY 2008, the Lubbock Clinic provided over 2,400 patient visits and about $486,000 in services. The school based preventative program associated with the Lubbock Clinic provided over 800 patient visits and approximately $55,000 in uncompensated services. The New Mexico Clinic provided almost 1,900 patient visits and approximately $455,000 in services.
A collaborative effort with the South Plains District Dental Society calls for the South Plains District Dental Society to host, in conjunction with the Texas Dental Association, a “Mission of Mercy” event in Lubbock in 2009. “Mission of Mercy” events gather the resources of volunteer dentists and hygienists from around the state to provide two full days of dental care at no cost to underserved populations in individual communities.
› Click here for full coverage in Report to the Community
Covenant Health Partners
Covenant Health System has partnered with local physicians to create Covenant Health Partners, a network of more than 280 physicians dedicated to improving the quality and efficiency of health care through clinical integration. Clinical integration provides the opportunity for small groups of physicians to come together and improve quality of care and enhance patient outcomes. Covenant Health Partners uses 86 different measures to ensure that our physicians are providing the highest quality of care. These 86 measures help us reach our goals of improving patient safety, reducing costs and creating a high level of patient satisfaction.
Covenant Health Partners acts as an extension of the hospital’s mission of working with others to improve health and quality of life in the Lubbock community.
The Covenant Health Partnership provides patients with best care by:
• Creating an environment where medical providers work together to ensure
a healthy outcome.
• Allowing medical providers to evaluate current medical quality indicators
and developing better pathways for care.
• Enhancing communication between patients and physicians.
Visit www.covhp.org for more information Top
